privacy policy

Data Protection

We may collect personal information from you including, without limitation, non-public information about you that helps The Raven Room (“TRR”) identify you, such as first and last name, email address, home and business addresses, telephone numbers, billing information, credit card information, social media usernames, and other non-public information. We may collect non-personal information about your use of our website(s) such as your IP address, usage statistics, browsing history, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use (e.g., Firefox, Chrome, Internet Explorer), and the domain name of your internet service provider. We use the IP address(es) from which you make your reservations/orders/purchases to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.

How You Give Us Your Info

We will collect your Personal Information by fair and lawful means. We may collect Personal Information from you directly and/or from third parties, where we have obtained your consent to do so or as otherwise required or permitted by law. In addition, to ensure that our website is optimized for ease of use, we or our service provider(s) may use cookies to collect standard information about your use of our site, including your language preferences, your browser type and version, and similar information. These cookies are intended to optimize your experience of our website and only collect anonymous information.

Why We Collect Your Info

We generally use your Personal Information for the following purposes (the “Purposes”):

• To process and respond to your reservations, orders, requests and inquiries and provide services to you
• To authenticate your identity and process your payment through our third party payment processors
• To reinstate any remaining balance on lost or stolen gift card(s) that you registered with us
• To alert you to new/existing developments, promotions, specials, special events, or products or services.
• To develop, enhance, market, or provide products and services.
• For administration and improvement of our website(s) and to enhance the user experience.
• To protect us, you, and others from fraud and error and to safeguard our business interests to comply with legal and regulatory requirements

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When Do We Disclose Info

Personal information may be shared with a third party involved in supplying the customer with the products they have purchased online to the extent necessary to supply and process the transaction. (examples of a third party: postal services for order delivery, payment processing software). Personal Information may be transferred to third-party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes. Personal Information may be sent outside of the country for the Purposes, including for process and storage by service providers in connection with such Purposes. However, you should note that to the extent that any Personal Information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of TRR it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority. Any such disclosure of a guest's personal information by TRR to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

Our Principles

The Raven Room will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent. The Raven Room will protect your personal information with appropriate security safeguards. The Raven Room will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties. The Raven Room will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above. The Raven Room will honour your request to access your personal information in as timely a fashion as is reasonably possible.

Trademark Notice

This Web site contains logos, wordmarks, images and other valuable trademarks owned and used by The Raven Room. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used without the express prior written permission of The Raven Room.

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We’re always looking for ways to engage with our customers, including social media. We’re here to listen and will work to ensure our channels are a place for you to get info that you need. To help ensure that everyone has a productive, positive experience on our social media channels, here are a few quick guidelines:

Respect: We understand that sometimes you may have concerns or issues, but please ensure that you keep things polite, respectful and considerate. We’ll do our best to ensure you get the information that you need. This includes avoiding profanity and obscenity. You’re welcome to post about concerns or problems that you may have, but please use language that is acceptable for everyone. Please note that we will remove posts that are attacks, misinformation, unsupported allegations and any posts that reference violence, racism, hatred or bigotry towards others

Friendly: We want to hear from everyone and will work to keep our social media channels a place where you can engage with us productively. Users that continually ignore or disregard our guidelines will be warned and banned from our channels if we can’t work through things, or if there’s no alternative.

If you have any questions or concerns regarding this Privacy Policy, our Social Media Code of Conduct,  or wish to make a request in respect of your personal information please contact us: by phone - (604). 962. 0311 OR by email - info@theravenroom.ca

We (The Raven Room/“TRR”) take our guest’s privacy and security very seriously and do not share our guest’s personal information. This Privacy Policy has been developed to protect you, the website user, and is in compliance with the British Columbia Personal Information Protection Act (“PIPA”), current Canadian Data Protection legislation and Internet best practice. Below we inform you about the types of Personal Information we collect, use and disclose.

By using our website, you consent to the collection, use and disclosure of your personal information by us in the manner set out in this Privacy Policy. The owners of The Raven Room are responsible for our compliance with this Policy and may be contacted as described below.